Andrea Berg

- Main Office: +49 (0) 5201 18500
- Ticket Service: +49 (0) 5201 185015
- Guest Services: +49 (0) 5201 185016

- Tickets available for pickup at main box office
- Pickup window: 2 hours before event start until 30 minutes after event begins
- Valid ID required for pickup
- Advance reservation recommended for large orders
- Online booking reference number needed

- On-site parking: Approximately 3,000 spaces
- Free parking for most events
- Handicap accessible parking spaces available near main entrance
- Event parking: €5-10 depending on event type
- Public transportation: Direct access via local buses and regional trains
- Bike parking facilities available

- Wheelchair accessible seating throughout the arena
- Reserved wheelchair spaces with companion seating
- Accessible restrooms on all levels
- Accessible entry and exits
- Elevator access available
- Priority booking for visitors with disabilities
- Contact ticket service in advance for specific accessibility requirements

- Valid ticket required for entry
- Doors typically open 1.5-2 hours before event start
- No outside food or beverages permitted
- Professional cameras and recording devices restricted (varies by event)
- Prohibited items: weapons, glass bottles, flares, fireworks
- Mobile phones and cameras for personal use generally allowed
- Venue rules subject to change based on event type and promoter requirements

- Children under 3 years: Generally admitted free (no guaranteed seating)
- Children aged 3-14: Reduced ticket prices available
- Family tickets and group discounts may apply
- Unaccompanied minors not permitted
- Children must be supervised by responsible adult at all times
- Age restrictions may apply to specific events (concerts, sports)
- Facilities: Baby changing stations available in restrooms