- Main Box Office: +34 945 127 150
- Guest Services: +34 945 127 151
- Administrative Office: +34 945 127 100
- Fax: +34 945 127 160
- Will-call window located at main box office entrance
- Opens 2 hours before event start time
- Bring valid photo identification
- Tickets must be claimed in the name they were purchased under
- Available for online and phone bookings
- On-site parking: 800+ spaces available
- Parking rates apply (approximately €2-3 per hour)
- Reserved spaces for season ticket holders
- Accessible parking near main entrances
- Additional public parking in surrounding areas of Vitoria-Gasteiz
- Wheelchair accessible seating throughout venue
- Companion seating available adjacent to accessible sections
- Accessible restrooms on multiple levels
- Elevator access to all seating levels
- Reserved parking for disabled visitors
- Contact venue in advance for specific accessibility requirements
- No outside food or beverages permitted
- Professional cameras and recording devices restricted without permission
- Smoking prohibited inside venue (designated external areas available)
- Behavior policy: disruption may result in ejection
- Age restrictions apply to certain events
- Arrive 30 minutes before start time
- Valid ticket required for entry
- Children under 3 typically free if not occupying a seat
- Booster seats may be required for younger children
- Family sections available in designated areas
- Parental supervision required at all times
- Age/height restrictions apply to certain events
- Contact venue for specific age-related policies per event