- Main Box Office: +43 512 5905
- Customer Service: +43 512 5905-100
- Available Monday to Friday 9:00 AM - 6:00 PM
- Saturday 10:00 AM - 2:00 PM
- Tickets available for pickup at the main box office
- Pickup begins 1 hour before event start time
- Valid photo ID required
- Tickets must be collected under the name of the booking person
- Express pickup counter available for quick transactions
- On-site parking lot with limited spaces available
- Paid parking: approximately €2-3 per hour
- Public parking garages within 5-minute walking distance
- Convenient access via public transportation (Innsbruck bus and tram network)
- Bicycle parking available near venue entrance
- Wheelchair accessible seating areas throughout the venue
- Accessible restroom facilities
- Elevator access to all levels
- Reserved parking for people with disabilities
- Companion/caregiver seating available
- Audio assistance systems for select performances
- Contact box office in advance for specific accessibility needs
- Arrive 30 minutes before event start time
- Valid ticket required for entry
- Prohibited items: professional recording devices, large bags, outside food/beverages
- Photography/recording prohibited unless explicitly permitted
- Mobile phones on silent during performances
- Venue is smoke-free inside all areas
- Dress code: Smart casual recommended (varies by event type)
- Children under 3 years old may enter free if held by adult (no seat provided)
- Children 3+ years require a valid ticket
- Age restrictions apply for certain performances (typically 6+ or 12+)
- Family-friendly events and matinees available
- Contact venue for specific age recommendations per show
- Supervised children's area available during select events
