Tickets are not available at the Box Office on the first day of the public on-sale. Box Office ticket sales will begin the first business day after the public on-sale; subject to availability. The Box Office cannot sell Verified Resale, Official Platinum, or VIP Packages.
Tickets are not available at the Box Office on the first day of the public on-sale. Box Office ticket sales will begin the first business day after the public on-sale; subject to availability. The Box Office cannot sell Verified Resale, Official Platinum, or VIP Packages.
- Main Box Office: (214) 665-4500
- Customer Service: (214) 665-4797
- Suite Services: (214) 665-4750
- For ticketing inquiries, call during business hours or visit the box office at 2500 Victory Avenue
- Will Call window located at the main box office entrance
- Hours: 1.5 hours before event start time through event start
- Valid photo ID required for ticket pickup
- Tickets must be picked up under the name on the reservation
- For questions, contact box office at (214) 665-4500
- Multiple parking options available including:
- Victory Avenue Garage (directly adjacent)
- American Airlines Center underground parking
- Surrounding street parking and lots in Victory Park
- Valet parking available
- Handicap accessible parking spaces available
- Fees vary; typical rates $15-$30 depending on event
- Parking validation may apply for suite holders
- Wheelchair accessible seating throughout the venue
- Accessible restrooms available on all levels
- Companion seating available with wheelchair spaces
- ADA compliant elevators and ramps
- Priority accessible parking in garage
- Accessible entrances on Victory Avenue and Main Street
- For ADA accommodations, contact (214) 665-4797
- Valid ID required for entry
- Bags subject to search upon entry
- Prohibited items include weapons, outside food/beverages, and professional cameras
- No re-entry allowed
- Venue policies vary by event type (sports, concerts, shows)
- Age restrictions may apply to certain events
- Smoking only in designated outdoor areas
- Be prepared for security screening
- Children under 2 generally admitted free (lap seating)
- All children over 2 require a ticket
- Infants permitted with parent/guardian
- Family-friendly events clearly marked
- Age restrictions apply to some events
- Check specific event policies for age requirements
- Supervised childcare not available at venue
- Diaper-changing facilities available in restrooms