- Main Box Office: (585) 222-5000
- Administrative Offices: (585) 222-5010
- Available for all performances
- ID required for pickup
- Can be collected starting 1 hour before show time
- Tickets must be claimed at least 30 minutes before performance
- On-site parking garage available
- Street parking with metered spaces
- Nearby public parking lots within walking distance
- Some evening performances offer discounted parking rates
- Wheelchair accessible seating in multiple sections
- Companion seats available
- Assistive listening devices provided
- Service animal friendly
- Elevator access to all levels
- No outside food or drinks
- Photography/recording prohibited during performances
- Mobile phones must be silenced
- Business casual attire recommended
- No re-entry once performance begins
- Children 3 and under typically not admitted
- Age recommendations vary by performance
- Babes-in-arms policy may apply for select shows
- Booster seats available upon request
