Unfortunately, the Event Organizer has had to cancel your event. You don't need to do a thing. We'll issue a refund to the [original method of payment](https://help.ticketmaster.com/hc/en-us/articles/9614074869009) used at time of purchase, as soon as funds are received from the Event Organizer. It should appear on your account within 14-21 days. Please Note: If the tickets were transferred to you, the refund will go to the fan who originally purchased the tickets from Ticketmaster. Please see our [Purchase Policy](https://help.ticketmaster.com/hc/en-us/articles/10465798887953-Purchase-Policy) for more information.
- Main Box Office: (410) 555-7890
- Administrative Office: (410) 555-7891
- Located at main entrance box office
- Valid photo ID required for pickup
- Tickets available 1 hour before event start
- Must be collected by ticketholder or pre-authorized representative
- On-site parking garage available
- Street parking with metered spaces
- Nearby public parking lots within 2 blocks
- Rates: $10-$15 per event
- Disabled parking spaces near main entrance
- Wheelchair accessible locations throughout venue
- Companion seats adjacent to accessible spaces
- Assistive listening devices available
- Service animal friendly
- Ground floor and elevator access
- No outside food or beverages
- No smoking inside venue
- Valid ticket required for entry
- Bags subject to search
- Photography/recording prohibited during performances
- Children under 5 not recommended for most events
- Children 5-12 must be accompanied by adult
- Some shows have specific age restrictions
- Infant/booster seats available upon request
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