- Main Reception: +49 651 97070
- Gaming Floor: +49 651 9707-200
- Restaurant: +49 651 9707-150
- Hours for inquiries: Monday to Sunday, 10:00 AM - 12:00 AM

- Tickets for events available at main reception
- Purchase hours: 2:00 PM - 11:00 PM daily
- Online pre-booking available for special events
- Group reservations by appointment
- Contact main reception for advance bookings

- On-site parking available
- Street parking in Kornmarkt area
- Public parking garage nearby (Parkhaus Trier)
- Disabled parking spaces available
- Estimated parking cost: €1-2 per hour in public facilities

- Wheelchair accessible entrances
- Accessible gaming areas available
- Accessible restroom facilities
- Elevator access to all levels
- Reserved seating for guests with mobility needs
- Contact reception in advance for accessibility assistance

- Valid ID required for entry (18+ years)
- Passport or national ID card required
- Smart casual dress code recommended
- No sportswear or beachwear
- Gaming floor rules apply: respect table limits and gaming etiquette
- House rules available at reception
- Alcohol service for 18+ only

- Children under 18 not permitted in gaming areas
- Family-friendly restaurant area available for minors with adults
- Restaurant accessible to families during dining hours
- Parental supervision required in public areas
- Special family events may allow supervised children in designated areas
- Contact venue for specific family event policies

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* Not inclusive of taxes and fees
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