Unfortunately, the Event Organizer has had to cancel your event. You don't need to do a thing. We'll issue a refund to the [original method of payment](https://help.ticketmaster.com/hc/en-us/articles/9614074869009) used at time of purchase, as soon as funds are received from the Event Organizer. It should appear on your account within 14-21 days. Please Note: If the tickets were transferred to you, the refund will go to the fan who originally purchased the tickets from Ticketmaster. Please see our [Purchase Policy](https://help.ticketmaster.com/hc/en-us/articles/10465798887953-Purchase-Policy) for more information.
• Main Box Office: (702) 260-7200
• Ticket Information: (702) 785-5757
• Located at Planet Hollywood Box Office
• Bring valid photo ID
• Reservation/confirmation number required
• Pickup begins 1 hour before show time
• Validated parking available at Planet Hollywood Resort
• Self-parking: Complimentary for ticket holders
• Valet parking: $20-$35 per day
• Adjacent parking structures on Las Vegas Strip
• Wheelchair accessible locations
• Companion seats available
• Assistive listening devices
• Notify venue in advance for specific accommodations
• No outside food or drinks
• Must be 18+ for some shows
• Photo/video recording typically prohibited
• Early arrival recommended
• Business casual attire suggested
• Age restrictions vary by performance
• Children under 5 generally not permitted
• Some family-friendly shows allow younger guests
• Minors must be accompanied by adult
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