Mel Parsons

- Main Box Office: +64 4 801 4231
- Customer Service Hours: Monday to Friday 9:00 AM - 5:00 PM
- After-hours inquiries can be directed to the automated box office system

- Tickets available for pickup at the box office 1 hour before performance
- Bring valid ID and confirmation number or booking reference
- Online tickets can be printed or accessed via mobile device
- Group bookings may have different pickup arrangements

- Limited on-site parking not available
- Public car parks within walking distance (5-10 minutes)
- Street parking available in surrounding areas (time restrictions apply)
- Recommend using nearby paid parking facilities or public transport
- Taxi and rideshare services recommended for evening performances

- Wheelchair accessible seating available throughout venue
- Accessible restroom facilities on all levels
- Lift access to upper levels
- Reserved accessible parking nearby
- Companion seating available
- Contact box office in advance to arrange specific accessibility needs

- Doors open 30 minutes before performance start time
- Latecomers may not be admitted until interval
- Mobile phones must be switched to silent
- Photography and recording prohibited during performances
- Smart casual to formal dress recommended
- No outside food or beverages (venue concessions available)
- Patrons under influence of alcohol may be refused entry

- Children under 5 years not recommended for most performances
- Family-friendly shows may allow younger children (check individual event details)
- Children require tickets (no lap seating)
- School group bookings available with educational packages
- Some matinee performances suitable for families
- Contact venue regarding specific age recommendations per show