Off The Clock

- Main Box Office: +44 (0)20 8782 1234
- Customer Service: Available during business hours
- For accessibility inquiries: Contact venue directly during office hours

- Will Call Window: Located at main arena entrance
- Available 2-3 hours before event start time
- Valid photo ID required for ticket collection
- Tickets must be pre-purchased online or by phone
- Arrive early during busy event periods

- On-Site Parking: Limited parking available at arena
- Wembley Stadium Car Parks: Multiple levels with over 2,000 spaces
- Parking Fees: Apply (rates vary by duration)
- Alternative: Use Wembley Park station (excellent transport links)
- Street Parking: Limited availability in surrounding areas
- Disabled Parking: Dedicated spaces available (Blue Badge holders)

- Wheelchair Spaces: Available throughout venue
- Accessible Entrances: Multiple entrance points with step-free access
- Accessible Facilities: Toilets and rest areas designed for wheelchair users
- Companion Seating: Provided adjacent to wheelchair spaces
- Hearing Loops: Available in select areas
- Assistance Dogs: Welcome throughout venue
- Advanced Booking: Recommended for accessible seating

- Strictly No Outside Food and Beverages: Only venue-provided refreshments permitted
- No Professional Recording: Personal devices for non-commercial use only
- Prohibited Items: Weapons, glass containers, cans, sharp objects, large bags
- Appropriate Conduct: Racist, homophobic, or abusive behavior not tolerated
- Age Restrictions: Vary by event - some events have age limits
- Seating: Assigned seating required, standing in designated areas only
- Re-entry: Not permitted once you exit the venue
- Lost Property: Contact venue guest services within 48 hours

- Age Policy: Children under 2 may sit on lap; some events require tickets for all attendees
- Accompanied Minors: Children must be accompanied by responsible adult
- Age Restrictions: Some events have minimum age requirements (typically 14+)
- Facilities: Baby-changing facilities available in restrooms
- Seating: Children must have assigned seats; no lap sitting during events requiring tickets
- Safety: Parents/guardians responsible for supervision at all times
- School Holiday Events: Special family-friendly shows occasionally scheduled