Rochester Americans

- Main Box Office: (585) 454-5335
- General Inquiries: (585) 454-5335
- Available during business hours for ticket purchases and venue questions

- Will Call window located at main box office
- Open 2 hours before event start time
- Photo ID required for ticket pickup
- Tickets must be claimed before event begins
- Available for advance purchases and day-of events

- Ample on-site parking available
- Parking lots surrounding the arena
- Accessible parking spaces for guests with disabilities
- Street parking available in surrounding areas
- Paid parking during events (validate with ticket stub when applicable)

- ADA-compliant accessible seating throughout venue
- Wheelchair and mobility device spaces available
- Accessible restrooms on-site
- Companion seating provided
- Elevator access to all levels
- Contact box office for specific accommodations or reservations

- Valid ticket required for entry
- Arrive early for security screening
- Outside food and beverages prohibited
- Professional cameras and recording devices restricted for certain events
- Clear bag policy may apply for certain events
- Respect venue policies and staff instructions

- Children welcome with valid ticket
- Age requirements vary by event type
- Infants may sit on lap or require ticket depending on event
- Family-friendly events and age-restricted events clearly marked
- Parental supervision required for unaccompanied minors
- Contact venue for specific age policies for your event