- Main Arena Office: (315) 785-7700
- Box Office: (315) 785-7710
- Located at main entrance box office
- Valid photo ID required for ticket pickup
- Tickets can be retrieved 1 hour before event start
- Online and phone pre-purchase recommended
- Free on-site parking
- Designated handicap parking near main entrance
- Overflow parking available in adjacent municipal lot
- Street parking permitted on nearby roads
- Wheelchair accessible seating throughout arena
- Companion seats available next to accessible spaces
- Clear sightlines from designated areas
- Assistive listening devices available upon request
- No outside food or beverages
- No smoking inside facility
- Clear bag policy in effect
- No professional camera equipment
- Valid ID required for age-restricted events
- Children under 3 typically free with paid adult ticket
- Children 12 and under must be accompanied by adult
- Some events may have specific age restrictions
- Booster seats available for young children