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Unfortunately, the Event Organizer has had to cancel your event. You don't need to do a thing. We'll issue a refund to the [original method of payment](https://help.ticketmaster.com/hc/en-us/articles/9614074869009) used at time of purchase, as soon as funds are received from the Event Organizer. It should appear on your account within 14-21 days. Please Note: If the tickets were transferred to you, the refund will go to the fan who originally purchased the tickets from Ticketmaster. Please see our [Purchase Policy](https://help.ticketmaster.com/hc/en-us/articles/10465798887953-Purchase-Policy) for more information.
KEYBANK CENTER BAG POLICY: ALL BAGS, BACKPACKS, AND PURSES ARE PROHIBITED.

- Main Line: (716) 855-4100
- Box Office: (716) 855-4125

- Located at main box office
- Valid photo ID required for pickup
- Tickets available 1 hour before event start time
- Online or phone pre-purchase recommended

- On-site parking garage available
- Street parking with metered spaces
- Nearby public parking lots
- Rates vary by event and duration
- Some events offer discounted parking

- ADA compliant facilities
- Wheelchair accessible areas
- Companion seating available
- Elevators to all levels
- Assistive listening devices upon request

- No outside food or beverages
- No professional cameras without permission
- Clear bag policy for large events
- Must show valid ticket for entry
- No smoking inside facility

- Children under 12 must be accompanied by adult
- Age restrictions may vary by specific event
- Some events have minimum age requirements
- Infant/toddler policies depend on event type