- Main Number: (585) 232-2000
- Box Office: (585) 232-1900
- Located at main box office entrance
- Valid photo ID required for pickup
- Tickets available 1 hour before event start
- Original purchaser must be present or provide authorization
- On-site parking available
- Multiple nearby municipal parking lots
- Street parking options
- Handicap parking designated near arena entrances
- Parking fees vary by event
- Wheelchair accessible spaces throughout venue
- Companion seats adjacent to wheelchair locations
- Elevator access to all levels
- ADA compliant restrooms
- Assistive listening devices available
- No outside food or beverages
- Bags subject to search
- No weapons permitted
- No professional camera equipment
- Must have valid ticket for entry
- No re-entry policy
- Children under 2 typically free on lap
- Children 3+ require full-price ticket
- Some events may have specific age restrictions
- Parental discretion advised for mature content events
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