- Main Office: +52 55 5604 5750
- Information Desk: +52 55 5604 5751
- Located at main entrance
- Valid photo ID required
- Open 1 hour before events
- Pickup available until 30 minutes after event start
- On-site parking available
- Limited spaces: approximately 150 vehicles
- Parking fee: 50 pesos per entry
- Disabled parking near main entrance
- Dedicated wheelchair accessible sections
- Companion seating available
- Elevators to all levels
- Accessible restrooms on each floor
- No outside food or drinks
- No pets allowed
- No smoking
- Clear bag policy in effect
- Professional cameras prohibited
- Children under 3: Free entry
- Children 3-12: Half-price tickets
- Minors must be accompanied by adult
- Stroller parking available
