La Citadelle

- Main Reception: +33 (0)3 21 51 26 95
- For general inquiries and bookings, contact during business hours
- International callers should use the +33 country code

- Tickets can be purchased at the main entrance
- Pre-booked tickets should be collected at the reception desk
- Allow 15-20 minutes before scheduled activities for ticket collection
- Group reservations require advance notice

- Free parking available on-site or nearby
- Ample parking for cars and coaches
- Street parking available in the surrounding area
- Dedicated bus parking for groups
- Accessibility parking spaces reserved near entrance

- Wheelchair accessible throughout most areas
- Accessible restroom facilities available
- Elevator access to different levels
- Reserved seating areas for visitors with reduced mobility
- Assistance available upon request at reception

- Respectful behavior required in all areas
- Photography may be restricted in certain areas; follow signage
- Smoking prohibited inside the venue
- Groups of 10+ should book in advance
- Audio guides available for self-guided tours
- Guided tours in French and English by appointment

- Children under 4 years: Free admission
- Children 4-12 years: Reduced ticket price
- Children under 18: Supervised entry required
- Family packages and group rates available
- Child-friendly facilities and activities offered
- Stroller access permitted in designated areas