Venue Details

- Main Box Office: (216) 241-6000
- Administration: (216) 241-6000
- Available Monday-Friday during business hours
- For group sales inquiries, ask to be transferred to the group sales department

- Will Call window opens 1 hour before performance start time
- Valid photo ID required for ticket pickup
- Tickets must be picked up under the name provided at purchase
- Will Call closes 15 minutes after performance start time
- Unclaimed tickets released 15 minutes after show begins

- On-site parking available at discounted rates
- Valet parking options available (fees apply)
- Street parking available in surrounding downtown Cleveland area
- Recommend arriving 30 minutes early for parking
- Public parking garages nearby: PlayhouseSquare Garage and other downtown lots
- EV charging stations may be available nearby

- Wheelchair accessible seating throughout all theaters
- Designated accessible parking spaces available
- Elevator access to all performance spaces
- Accessible restroom facilities
- Companion seating available
- Hearing loop systems in select theaters
- Please call ahead to arrange specific accessible seating needs

- No outside food or beverages permitted
- Late seating at management discretion
- Flash photography and recording prohibited
- Mobile devices should be silenced during performances
- Occupants of canceled performances receive full refunds or exchanges
- Venue is located in PlayhouseSquare entertainment district
- Dress code: Business casual to formal recommended for most performances

- Children must have their own ticket
- Age restrictions vary by performance type; check specific show details
- Infants in arms policy: typically free for lap seating on select performances
- Children should be old enough to sit quietly through the duration of performance
- Family-friendly performances offered with age-appropriate content
- Booster seats not permitted; children must occupy individual seats
- Contact box office for special children's programming and matinee performances