- Main Line: +506 2430-7300
- Customer Service: +506 2430-7300
- Hours for calls: Monday to Friday, 9:00 AM - 5:00 PM (Costa Rican Time)
- Tickets available for pickup at main entrance booth
- Must present confirmation email or booking reference
- Arrive at least 15-20 minutes before event start time
- Valid ID required for ticket collection
- On-site parking available
- Free parking for general admission guests
- Ample parking spaces for vehicles and motorcycles
- Security personnel on-site
- Accessible parking spaces near main entrance
- Accessible viewing areas available for events and attractions
- Wheelchair accessible pathways throughout park
- Accessible restrooms on premises
- Assistance available upon request at information booths
- Service animals permitted in all areas
- No outside food or beverages allowed
- Glass containers prohibited
- Photography for personal use permitted
- Professional photography/videography requires special authorization
- Appropriate attire required
- Respect all safety signs and staff instructions
- Lost and found at main office
- No smoking in designated areas
- Children under 3 years: Free admission (with paying adult)
- Children 3-12 years: Reduced admission rates available
- Adult supervision required (minimum 1 adult per 4 children)
- Child safety is priority; strict supervision expected near water attractions
- First aid and medical services available on-site
- Lost child protocol in effect; report to nearest staff member immediately
