- Main Box Office: +49 511 16 00 16 00
- Customer Service: Available during business hours
- For group bookings and special inquiries: Contact venue directly
- Tickets available for pickup 1 hour before event start
- Location: Box Office entrance
- Valid ID required for ticket collection
- Advance registration recommended for large orders
- Lost tickets: Contact box office immediately
- On-site Parking: Limited spaces available in venue lot
- Public Parking: Multiple parking facilities in surrounding area
- Street Parking: Available in adjacent neighborhoods
- Public Transport: Direct access via Hannover U-Bahn and S-Bahn
- Disabled Parking: Designated spaces near main entrance
- Wheelchair Accessible Seats: Available throughout venue
- Companion Seating: Provided adjacent to accessible seats
- Elevator Access: Main entrance and throughout facility
- Accessible Restrooms: Located on multiple levels
- Accessible Entrances: Multiple entry points for guests with mobility needs
- Advanced Notice: Request accessibility accommodations when booking
- Age Restrictions: Vary by event type; check specific event details
- Bag Policy: Small personal items allowed; large bags subject to security check
- Outside Food/Beverages: Generally not permitted; venue concessions available
- Recording Policy: No audio, video, or photography without explicit permission
- Prohibited Items: Weapons, flares, and hazardous materials strictly forbidden
- Dress Code: Smart casual recommended; varies by event
- Venue Code of Conduct: Respectful behavior required; disruptive guests subject to removal
- Infant Policy: Children under 3 may attend free (lap seating); some events may differ
- Age Restrictions: Some events designated 16+ or 18+ only; check event classification
- Ticket Purchase: Full-price tickets typically required for children 3 years and older
- Family Areas: Family-friendly seating available for select events
- Supervision: Children must be accompanied by responsible adult at all times
- Height Requirements: Some attractions may have minimum height requirements
