- Main Box Office: +55 (41) 3317-8000
- General Information: +55 (41) 3317-8080
- Groups and Special Events: +55 (41) 3317-8090
- Will-call window located at main box office
- Hours: Monday to Friday 10:00 AM - 7:00 PM, Saturday 10:00 AM - 6:00 PM
- Arrive at least 30 minutes before event start
- Present ID and booking confirmation number
- Tickets must be picked up day of event or within 48 hours of purchase
- On-site parking lot available with controlled access
- First 2 hours complimentary with ticket validation
- Additional hours charged at hourly rate
- Valet parking available during major events
- Street parking available in surrounding areas
- Disabled parking spaces near entrance
- Wheelchair accessible seating areas throughout venue
- Elevator access to all levels
- Accessible restrooms on each floor
- Companion seating available
- Advance reservation recommended for accessibility needs
- Contact box office for specific accommodation requests
- Doors open 30 minutes before event start
- Valid ID required for entry
- No outside food or beverages permitted
- Professional cameras and recording devices prohibited
- Smoking prohibited inside venue
- Children under 18 must be accompanied by adult
- Arrive early as seating is subject to availability
- Children under 5 years: Check specific event policies (some events not recommended)
- Children 5-17 years: Permitted with paying adult supervisor (minimum 1 adult per 3 children)
- Age-appropriate content recommended based on event rating
- Child tickets available at discounted rates for select events
- Stroller storage available at coat check
