- Main Box Office: +44 (0)1603 598598
- General Enquiries: +44 (0)1603 598500
- Group Bookings: +44 (0)1603 598550
- Will-call tickets available for collection
- Collection opens 60 minutes before event start
- Valid photo ID required for collection
- Tickets must be collected in the name of the booking contact
- Lost tickets can be reissued at Box Office with proof of purchase
- On-site car park available with reduced rates for event attendees
- Approximately 150 parking spaces
- Blue Badge (disabled) parking available on-site
- Public car parks within 5-10 minutes walking distance
- Limited coach parking; pre-arrangement recommended for groups
- River Wensum taxi rank adjacent to venue
- Wheelchair accessible seating throughout the venue
- Accessible toilets and facilities available
- Companion seating provided
- Step-free access to main areas
- Assisted listening devices available upon request
- Guide dogs welcome
- Reserved accessible parking on-site
- Contact Box Office in advance for specific access requirements
- No smoking or vaping inside the venue
- Glass bottles and cans prohibited; plastic cups provided
- No professional recording or photography without permission
- Arrive at least 30 minutes before event start
- Doors close 15 minutes after event start
- Smart casual dress code for most events
- Bags subject to security checks
- No weapons or hazardous items permitted
- Children welcome at family-friendly performances
- Age-specific entry restrictions apply to some events
- Children under 14 may require adult supervision
- High chairs and baby changing facilities available
- Infant lap-seating may be complimentary for select events
- Children's ticket discounts available for certain shows
- Check event details for age ratings and suitability
- Contact venue for any specific child welfare arrangements needed
