Venue Cymru - Complex

- Main Reception: +44 (0)1492 872000
- Box Office: +44 (0)1492 872001
- Fax: +44 (0)1492 872002
- For group bookings and enquiries, contact the box office directly

- Tickets available for collection at box office
- Collection available during box office hours
- Valid photo ID required for collection
- Collect tickets at least 30 minutes before event start time
- Contact box office in advance if collecting close to event time

- On-site car parking available
- Ample parking facilities for visitors
- Coach parking available for group visits
- Limited disabled parking spaces available (advance notice recommended)
- Parking is typically free for venue visitors
- Adjacent public car parks within walking distance

- Wheelchair accessible seating throughout venue
- Designated accessible spaces with companion seating
- Lift access to all areas
- Accessible toilets available
- Hearing loop systems installed
- Personal Audio Description available for select events
- Advance notice recommended for specific requirements

- No outside food or beverages permitted
- Photography and recording prohibited during performances (unless specified)
- Mobile phones on silent during events
- Latecomers may not be admitted during performances
- Smoking prohibited throughout venue
- Guests must comply with venue staff instructions
- Bags and coats may be subject to security checks
- Refund policy: non-refundable unless event cancelled

- Age restrictions vary by event type
- Family-friendly events suitable for all ages
- Some performances may have age recommendations
- Children under 3 may attend selected events for free if no separate seat required
- Parent/guardian supervision required at all times
- Children's discounts available on selected events
- Contact venue for specific age restrictions per performance