Tickets are not available at the box office on the first day of the public on sale. Box Office ticket sales will begin the first business day after the public on sale, subject to availability. The box office cannot sell Verified Resale, Official Platinum or VIP Packages.
Tickets are not available at the box office on the first day of the public on sale. Box Office ticket sales will begin the first business day after the public on sale, subject to availability. The box office cannot sell Verified Resale, Official Platinum or VIP Packages.
- Main Venue: (214) 665-4797
- Guest Services: (214) 665-4500
- Box Office: (214) 665-4797
- For event-specific inquiries, call during business hours Monday-Friday, 10:00 AM - 6:00 PM
- Will Call window located at the main box office on Victory Avenue
- Hours: Open 2 hours before events start through 30 minutes after event begins
- Photo ID required for ticket pickup
- Tickets must be picked up under the name they were purchased
- For group sales inquiries, contact group sales department in advance
- Parking garage available on-site with over 3,000 spaces
- Rates typically $15-$25 depending on event type
- Valet parking available (premium pricing)
- Discounted parking available with pre-purchase
- Street parking available in surrounding Victory Avenue area
- EV charging stations available on premises
- Wheelchair accessible seating throughout venue
- Companion seating available adjacent to accessible spaces
- Accessible restrooms on all levels
- Elevator access to all seating levels
- Service animal relief area available
- Accessible parking spaces near main entrances
- Contact venue 72 hours prior to event for special accommodation requests
- Bags: Clear bags (12"x6"x12") preferred; small clutches permitted
- Outside food and beverages not permitted
- Professional cameras and recording equipment prohibited for most events
- Smoking prohibited throughout venue (designated outdoor areas only)
- Guest Code of Conduct must be followed
- Arrive early for security screening
- Valid ID may be required for entry to certain events
- All persons including children require a ticket (age policy varies by event)
- Children under 2 may be admitted without ticket for select events (confirm with venue)
- No specific age restrictions for general admission events
- Accompanied minors welcome at family-friendly events
- Children's tickets available at reduced rates for applicable events
- Parental guidance recommended for age-inappropriate content
- Seating assistance available for families with young children upon request