Engelbert Humperdinck

- Main Box Office: +64 9 308 2020
- Customer Service Hours: Monday to Sunday, 9:00 AM - 5:00 PM
- For urgent enquiries outside business hours, check the website for emergency contact information

- Will Call Window: Located at Aotea Centre Box Office
- Hours: Monday to Sunday, 9:00 AM - 5:00 PM, plus 1 hour before performance start
- Identification Required: Valid photo ID must be presented
- Pickup: Tickets available under name provided at booking
- Advance Notice: Collect tickets at least 15 minutes before performance

- Aotea Centre Car Park: On-site parking available
- Parking Rates: Standard hourly rates; discounted evening rates for theatre patrons (typically after 5:00 PM)
- Capacity: Multiple levels available
- Validation: Parking validation often available with ticket purchase; confirm at box office
- Street Parking: Limited street parking available in Queen Street area
- Public Transport: Highly recommended; close to Britomart Train Station and multiple bus routes

- Wheelchair Spaces: Designated accessible seating throughout the theatre
- Companion Seating: Companion seats available adjacent to wheelchair spaces
- Accessible Facilities: Accessible toilets and facilities throughout the venue
- Level Access: Ramped entry and lift access to all areas
- Advance Booking: Accessible seats should be booked in advance by contacting box office
- Assistance: Staff available to provide mobility support and assistance
- Hearing Loop: Available in the theatre; hearing aid compatible
- Contact: +64 9 308 2020 for specific accessibility requirements

- Age Restrictions: Follow individual show ratings and age recommendations
- Dress Code: Smart casual typically recommended; check specific event requirements
- Bag Policy: Small bags permitted; large bags may be subject to security checks
- Photography/Recording: Strictly prohibited unless expressly permitted
- Alcohol: Outside beverages not permitted; venue bar available
- Mobile Phones: Must be switched to silent; use of phones prohibited during performances
- Late Entry: Latecomers admitted only at suitable intervals; some performances do not permit late entry
- Tickets: Non-refundable unless cancelled by venue; exchange available within policy terms
- Code of Conduct: Disruptive behaviour will result in removal without refund

- Age Policy: Children of all ages permitted with appropriate ticket purchase
- Infant Policy: Children under 2 years typically free if lap-seated; own seat required otherwise
- Ticket Pricing: Child tickets available for ages 2-15; under 2 typically free
- Supervision: Children must be supervised by an adult at all times
- Age-Appropriate Content: Check show ratings; parental discretion advised for younger children
- Facilities: Accessible parent rooms and family amenities available at Aotea Centre
- Behaviour Expectations: Children must remain seated and quiet during performances
- School Groups: Educational rates available; advance group booking required