- Main Line: +57 (1) 381-0000
- Box Office: +57 (1) 381-0100
- Customer Service: +57 (1) 381-0200
- For general inquiries and ticket information, contact during business hours
- Will Call window located at main entrance
- Available 2 hours before event start time
- Present valid ID and confirmation number/booking reference
- Tickets held under customer name provided at purchase
- Arrive early for peak-time events
- On-site parking available with multiple levels
- Paid parking: Approximately 5,000 - 10,000 COP per event
- Limited free parking for disabled visitors with permit
- Valet parking services available during major events
- Public transportation recommended (Transmilenio nearby)
- Street parking available in surrounding areas
- Wheelchair accessible sections throughout venue
- Designated wheelchair spaces in orchestra and mezzanine levels
- Accessible restrooms available
- Elevator access to all levels
- Companion seating available
- Advance notice recommended for accessibility requirements
- Contact venue 48 hours before event for special accommodations
- Valid ID required for entry
- Doors close 15 minutes after official start time
- No outside food or beverages permitted
- Professional cameras and recording devices prohibited
- Respect dress code requirements for formal events
- Arrive at least 30 minutes before showtime
- Children under 3 may have restrictions depending on event type
- Children under 3 years: Generally free admission but may not have assigned seat
- Children 3-12 years: Reduced ticket prices available
- Supervision required at all times
- Some events may have age restrictions (concerts, adult shows)
- Stroller parking available at venue entrance
- Children must remain seated during performances
- Check specific event details for age-appropriate content
