Train

- Main Box Office: (919) 834-4000
- Guest Services: (919) 834-4000
- Hours: Monday-Friday 10:00 AM - 6:00 PM, Saturday 10:00 AM - 4:00 PM (event days may vary)

- Location: Available at the main box office
- Hours: Open 2 hours before event start time through event start
- Requirements: Photo ID required for ticket pickup
- Processing: Arrive early to allow time for ticket retrieval
- Note: Tickets must be picked up under the name the reservation was made

- Free Parking: Ample free parking available on-site
- Lot Capacity: Large surface parking areas surrounding venue
- ADA Parking: Designated accessible parking spaces near entrance
- Traffic: Arrive early during high-attendance events; parking fills quickly
- Overflow: Additional parking available in adjacent lots on busy event days

- ADA Seating: Designated wheelchair and accessible seating throughout venue
- Locations: Various sections available with clear sightlines
- Companions: One companion may sit with accessible ticket holder
- Accessible Restrooms: Located throughout facility
- Accessible Entrance: Main entrance provides ADA-compliant access
- Accommodations: Service animals welcome; contact box office for special requests

- Age Policy: No age restrictions; all ages welcome
- Outside Food/Beverage: Outside food and beverages not permitted
- Outside Alcohol: Outside alcohol strictly prohibited
- Coolers: Not permitted inside venue
- Cameras: Personal cameras allowed; professional equipment requires permission
- Recording Policy: Audio/video recording may be restricted; check event-specific policies
- Smoking: Designated smoking areas only; no smoking in seating areas
- Prohibited Items: Weapons, fireworks, illegal substances strictly prohibited
- Dress Code: Smart casual recommended; no specific restrictions

- Under 2 Years: Generally free (lap seating); no separate ticket required
- Ages 2 and Up: Full ticket required
- Family-Friendly Events: Many daytime shows designed for families
- Supervision: Children must be supervised by adults at all times
- Height/Weight Restrictions: None for seating access
- Lap Policy: Children under 2 may sit on parent's lap or require own seat
- Stroller Policy: Strollers permitted but storage space limited; check with venue
- Family Restrooms: Available for parents with young children