CFG Bank Arena

- Main Box Office: (410) 347-2020
- Guest Services: (410) 347-2000
- Hours: Monday-Friday 10:00 AM - 6:00 PM, Saturday 10:00 AM - 4:00 PM (Event days may vary)

- Location: Main Box Office at 201 W Baltimore St
- Hours: Monday-Friday 10:00 AM - 6:00 PM, Saturday 10:00 AM - 4:00 PM
- Event Day: Opens 1-2 hours before event start time
- Requirements: Valid photo ID and confirmation number/reference
- Arrive early to avoid delays during busy periods

- Garage Parking: Multiple parking garages within walking distance (1-2 blocks)
- Street Parking: Limited availability; recommend using paid lots
- Valet Parking: Available for premium events
- Rates: Approximately $10-$20 depending on event and location
- Accessible Parking: Reserved spots available near entrance
- Public Transportation: Located near Metro stations and bus routes

- Wheelchair Accessible: Designated spaces throughout venue
- Companion Seating: Available adjacent to accessible spaces
- Transfer Seating: Options for guests with limited mobility
- Accessible Restrooms: Multiple locations throughout facility
- Elevators: Available for all seating levels
- Service Animals: Permitted in accordance with ADA guidelines
- Advanced Booking: Recommended for accessible seating

- Age Policy: Children and infants welcome; some events may have age restrictions
- Guest Conduct: Respectful behavior required; venue has zero-tolerance for harassment
- Recording Policy: Personal recording typically prohibited; professional licenses available
- Outside Food/Beverages: Generally not permitted; venue food service available
- Bag Policy: Small bags and purses allowed; large bags subject to restrictions
- Smoking Policy: Prohibited inside facility
- Proof of Vaccination: May be required for certain events
- Event Cancellation: Refund policy varies; contact box office for details

- Infant Policy: Infants in arms may enter free or at reduced rate depending on event
- Child Tickets: Available for children typically under 12 years old
- Unattended Children: Not permitted; adult supervision required at all times
- Age Restrictions: Some events are adults-only or 18+; verify at time of purchase
- Family Seating: Family-friendly sections available for select events
- Stroller Policy: Permitted in designated areas; check with guest services
- Quiet Room: May be available for nursing and changing; inquire at box office