Venue Details

- Main Reception: +420 466 653 653
- Ticket Office: +420 466 653 700
- Customer Service: Available during box office hours
- Emergency: +420 112 (local emergency services)

- Tickets available for pickup at main box office
- Valid ID required for will-call collection
- Pickup available 2 hours before event start time
- Pre-event day pickup possible during box office hours
- Express will-call windows during major events

- On-site parking available in arena lot
- Reserved disabled parking spaces near main entrance
- Additional public parking in surrounding area
- Parking fee: Typically CZK 50-100 per vehicle
- Free parking for holders of disabled parking permits
- Limited evening street parking nearby

- Wheelchair accessible seats available throughout venue
- Accessible restroom facilities provided
- Dedicated elevators for disabled guests
- Companion seating available next to wheelchair spaces
- Reserved accessible parking spaces
- Advance booking recommended for accessible seating
- Staff assistance available upon request

- Valid ticket required for entry
- Doors typically open 1-2 hours before event start
- ID may be required for certain events
- Outside food and beverages generally not permitted
- Prohibited items: Professional cameras, recording devices, weapons, glass bottles
- Venue reserves right to conduct bag checks
- No smoking inside facility
- Respect all venue security and staff instructions
- Re-entry policy varies by event type

- Children allowed at most events
- Some events may have age restrictions
- Children under 3 typically free if sitting on adult's lap (varies by event)
- Separate ticket required for assigned seating
- Parental supervision required at all times
- Special family-friendly event discounts available
- Check specific event details for age-appropriate content warnings
- Child safety protocols enforced at entrance