- Main Box Office: +55 (21) 2131-0900
- Customer Service: +55 (21) 2131-0800
- Administrative Offices: +55 (21) 2131-0700
- Will-call window located at the main entrance
- Hours: 2 hours before event until 30 minutes after event start
- Valid ID required for ticket pickup
- Tickets must be picked up by the name on reservation
- Season ticket holders may bypass will-call
- On-site parking available with limited capacity
- Paid parking: approximately R$ 20-30 per vehicle
- Free parking for persons with disabilities (with valid permit)
- Street parking available in surrounding neighborhoods
- Recommend arriving early for preferred parking spots
- Public transportation via Metro and buses recommended
- Wheelchair-accessible seating throughout the stadium
- Dedicated sections for fans with reduced mobility
- Accessible restrooms and facilities available
- Companion seating available for caregivers
- Elevator access to various stadium levels
- Reserved parking spaces for persons with disabilities
- Contact ticket office for specific accessibility needs
- Valid ID required for entry
- No outside food or beverages permitted
- Alcohol sales restricted to designated areas
- Professional cameras and recording devices may be prohibited
- No weapons, fireworks, or hazardous materials
- Bags subject to security screening
- Arrive at least 1-2 hours before event start
- Comply with all security and safety protocols
- Respect facility staff and fellow spectators
- Children under 12 years often receive discounted tickets
- Infants under 2 years may enter free (no seat required)
- Children must be supervised by an adult at all times
- Family-friendly seating sections available
- Child safety briefings recommended before events
- Height and age restrictions may apply for certain facilities
- Contact venue for specific child admission policies
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