- Main Reception: +49 9556 9210
- Event Planning: +49 9556 921-100
- Customer Service: Available during business hours
- Will-call counter located at main entrance
- Available 1.5 hours before event start
- Bring valid ID and booking confirmation
- Early pickup available upon request
- Ample free parking available on-site
- Additional parking at Geiselwind Adventure Park nearby
- Accessible parking spaces reserved for guests with disabilities
- EV charging stations available
- Wheelchair-accessible seating areas throughout venue
- Accessible restrooms on multiple levels
- Elevator access to all floors
- Service animal policy: Permitted
- Contact venue ahead for specific accessibility requirements
- No outside food or beverages (exceptions for medical needs)
- Smoking only in designated outdoor areas
- Guests must be 16+ for evening events (some exceptions apply)
- Photography permitted for personal use only unless otherwise noted
- Respect venue furniture and equipment
- Children under 12 must be accompanied by adult guardian
- Family-friendly daytime events available
- Age restrictions vary by event type
- Advance notice required for special accommodations
- Child discounts available on select events
