Venue Details

- Main Box Office: (210) 444-5000
- Guest Services: (210) 444-5001
- Group Sales: (210) 444-5002
- Available Monday-Friday 10:00 AM - 6:00 PM, Saturday 10:00 AM - 4:00 PM

- Will Call window located at Main Box Office
- Available 1.5 hours before event start time through event start
- Valid photo ID required for ticket pickup
- Tickets must be picked up under the name the order was placed
- Arrive early during peak event times to avoid delays

- Complimentary parking in surrounding lots and garages
- Accessible parking spaces available near main entrances
- Multiple parking options: surface lots, parking garages, street parking
- Valet parking available for select premium events
- Recommend arriving 1-2 hours early for popular events due to lot capacity

- Wheelchair accessible seating throughout venue
- Companion seating available adjacent to accessible spaces
- Accessible restrooms located on all levels
- Elevators and ramps for easy navigation
- Assistive listening devices available upon request
- Service animals welcome; contact Guest Services for accommodations

- Valid ticket required for entry
- No outside food or beverages (exceptions for medical needs)
- Bags subject to size restrictions; clear bags recommended
- No professional cameras or recording devices
- No weapons of any kind
- Arrive early; doors close after event start
- Mobile phone use restricted during performances
- Facility is smoke-free and alcohol policy varies by event type

- Children of all ages welcome with valid ticket
- Infants under 2 may be able to sit on parent's lap (verify event-specific policies)
- Children must have valid ticket for assigned seat
- Adult supervision required at all times
- No unaccompanied minors permitted
- Family-friendly events clearly marked; content varies by event type
- Booster seats not provided; venue accommodates all heights