Venue Details

- Main Box Office: (210) 444-5000
- Guest Services: (210) 444-5001
- Accessibility Services: (210) 444-5002

- Location: Main box office at arena entrance
- Hours: Open 2 hours before event start time
- Requirements: Valid photo ID and confirmation number/order details
- Tickets available 10 days before event date
- Arrive early for busy events

- On-site Parking: Multiple lots available
- Parking Rates: Typically $10-$20 per vehicle depending on event
- Accessible Parking: Available near all entrances
- Validation: Check event details for parking discounts
- Public Transportation: Access via VIA San Antonio bus system
- Street Parking: Limited availability in surrounding downtown area

- Wheelchair Accessible Seats: Throughout venue in multiple sections
- Companion Seating: Available adjacent to accessible seats
- Accessible Restrooms: Multiple locations throughout arena
- Elevators: Available for upper level access
- Hearing Assistance: Devices available upon request
- Service Animals: Welcome with proper documentation
- Advance Arrangements: Recommended via Accessibility Services at (210) 444-5002

- Prohibited Items: Outside food/beverages, weapons, recording devices (unless permitted)
- Bag Policy: Small bags only; clear bags recommended
- Dress Code: No specific dress code; casual attire acceptable
- Entry Policy: Doors typically open 1 hour before event
- Re-entry: Generally not permitted
- Smoking: Prohibited throughout venue
- Behavior: Disruptive conduct may result in ejection

- Age Requirements: Children of all ages admitted if ticket purchased
- Lap Policy: Children under 2 may sit on parent's lap (venue/event dependent)
- Child Pricing: Available for select events; check booking details
- Supervision: Children must be supervised at all times
- Family Sections: Some events offer designated family-friendly seating
- Restrictions: Age restrictions apply to certain events (concerts, sports)
- Lost Children: Report to Guest Services immediately